Bad Customer Experience

I ordered cream from Leova on the 24th of Dec 2021. On the 3rd of Jan 2022 I received an email from Leova with the tracking number and the Courier Guy's number to track my shipment. I got a shock of my life today on the 8th of Jan 2022 when I called the Courier Guy to track my parcel, I was told that Leova cancelled my order so they don't have my order with them I need to call Leova and find out where my parcel is. What a waste of time and money . How can Leova send a tracking number of a cancelled order? Leova where is my shipment ?? Tracking no AU***??