Bad and Disappointing Customer Services from Leova Health

I purchased two face creams from Leova Health on 21 August 2022, order #10803. The parcel was shipped to me on 23rd August through the CourierGuy. After opening the package, I noticed that my order was not in a box, and the one face cream was opened and half. The other face cream was fully sealed.

I have been trying to reach out to Leova via email, whatsapp chat and face. To date i have not received any assistance. Leova support team are ignoring my messages. What makes me angry is I have not even started using the creams, on their Facebook page customers show their orders received on leova branded box.

This is very unfair and lack of customer services. I have paid my money, but very disappointed. I cannot be purchasing something that iam not able to use. Iam not sure of this how a customer should be treated. I need Leova to either refund me or replace the opened face cream