NOT A LODGE

Three overseas visitors asked me if I could arrange a visit to Hluhluwe for them. I found Leopard Walk Lodge on the website, and after initial contact with Mr Rob Cuthbertson, booked for 2 rooms - 3 night stay and paid. We got there, and there was no lodge in site - a very friendly lady said she will show us the rooms. It was already dusk on 24 January, and we reluctantly went to the rooms. By this time, my visitors were freaking out at the remoteness of the rooms from the lapa, the fact that there were NO lodge, and we had to take our own luggage to the room. They asked me if we could rather look for alternative accommodation and asked me if we could leave. I asked the lady to please contact the owner so that we can discuss this. Her answer were 'THAT THEY WILL NOT UNDERSTAND HER' We left and found accommodation at ANEW Hotel in Hluhluwe. I sent Mr Rob Cuthbertson email after email, and called TWELVE times to ask for a refund. I eventually (after two full months) got an email saying that there were no mitigating factors with us leaving, and therefore NO refund. How fair is this? I can provide you will all the e-mails sent, as well as the payment of R20,352.00 which I had to pay back to my overseas visitors, as they demanded a refund on the money they gave me.