What an awful experience

<p>We hired the service from the Western Cape to Gauteng.</p> <p>1. They let us choose the pickup date, so we agreed to take the service. After we pay the deposit they call to suggest a different moving date and we were unable to accomodate this. I mean we picked them specifically because they were able to accomodate our moving day, fine they pick up on the day we chose.</p> <p>2. Collection of goods goes smoothly, it was on a Thursday, we asked the collector about drop off and he said probably on Sunday but it might be Monday the latest</p> <p>3. We call them on Saturday to confirm drop off time in Gauteng. The guy tells us that it will only be the following weekend. An entire week later. When we ask about the initial agreeement he tells us that because we refused to change pickup date, our furniture missed the truck. Why did he not say this at the time of the call, the time he called to propose the change. So now at the very last minute, we find out we would be with no furniture for an entire week. (This means making altenative sleeping arrangements and incurring costs that we did not anticipate)</p> <p>4. We wait the week out and finally come Saturday (Delivery Day). Again we call them to confirm the time and the guy says afternoon. They got to the estate at 11pm. Obviously no estate will let them in at that time as it was a big truck. So after a long day of waitng, no furniture still.</p> <p>5. Bright and early on Sunday Morning they arrive, Furniture covered in layers and layers of dust.</p> <p>6. This for me is still the biggest part of our bad experience. The delivery guys looked like they had to sleep in the truck. The staff is not looked after. One guy did not even have shoes. How will they care for my things, if they are not taken care of. They were tired and everything was a drag.</p> <p>7. On the bright side we got all our things, </p> <p> </p>