1 reviews | Active since Apr 2018
Very poor service
Very terrible experience from start to end and I do NOT recommend this company at all. Zero professionalism, full of excuses and a very rude owner - Charles. They are not client oriented. Goods are still missing and there is no urgency to resolve this. They say they take 2 to 5 days to deliver goods but took longer. At one point all their numbers where not going through when I was trying to find out where our goods were, only to be told hours later that they had no idea where the truck was. Rather spend a little more money on a reputable company and have no headaches.
Hi Amanda
We have noted your concerns and i would like to apologize for the way i spoke to you which was inappropriate . As one of the owners of the company i should have spoken to you in a different way.
We always thrive to make deliveries within the set, agreed dates and time. More than 99% of the time we manage to do so but unfortunately in certain instances there are other circumstances that are beyond our control and we end up failing to deliver the goods on time especially when doing long distance moves. However i take full responsibility for the communication that was substandard and going forward i will make sure that we improve on that. It is positive criticism from our clients that brought us thus far and for that we are truly grateful.
It is the first time that i am hearing that you found our service to be terrible from start to end. As far as i know the only issue was the delay in delivery and the lack of communication thereof. The goods were delivered on the 28th of March. On the 31st of March @ 09.58hrs i received a call from your husband Tapiwa to thank for us for delivering your goods in good order. On the same day booked us for the second move from Cape Town to Johannesburg and we collected the goods on the 5th of April and delivered on the 9th of April. I'm sure your husband can vouch that the second load went very well with no hiccups.
On the 17th of April you contacted us and said you were missing a box from the goods that were delivered on the 28th of March. As per the previous conversation we collected 9boxes on the 22nd of March and we delivered 9boxes as well as per our records. However in the spirit of goodwill we will be in touch to find a solution to the missing box even though our records show that we collected 9boxes and delivered 9boxes
Yours sincerely
Charles Mandaza
Managing Director
Best regards,
Hi Amanda
We have noted your concerns and i would like to apologize for the way i spoke to you which was inappropriate . As one of the owners of the company i should have spoken to you in a different way.
We always thrive to make deliveries within the set, agreed dates and time. More than 99% of the time we manage to do so but unfortunately in certain instances there are other circumstances that are beyond our control and we end up failing to deliver the goods on time especially when doing long distance moves. However i take full responsibility for the communication that was substandard and going forward i will make sure that we improve on that. It is positive criticism from our clients that brought us thus far and for that we are truly grateful.
It is the first time that i am hearing that you found our service to be terrible from start to end. As far as i know the only issue was the delay in delivery and the lack of communication thereof. The goods were delivered on the 28th of March. On the 31st of March @ 09.58hrs i received a call from your husband Tapiwa to thank for us for delivering your goods in good order. On the same day booked us for the second move from Cape Town to Johannesburg and we collected the goods on the 5th of April and delivered on the 9th of April. I'm sure your husband can vouch that the second load went very well with no hiccups.
On the 17th of April you contacted us and said you were missing a box from the goods that were delivered on the 28th of March. As per the previous conversation we collected 9boxes on the 22nd of March and we delivered 9boxes as well as per our records. However in the spirit of goodwill we will be in touch to find a solution to the missing box even though our records show that we collected 9boxes and delivered 9boxes
Yours sincerely
Charles Mandaza
Managing Director
Best regards,