Total lack of communication and accountability

Unfortunately we had a terrible experience with this company. The main reason being a massive lack of communication from Charles (who we are told, owns the company) and management. Our move was delayed by a day which, in the end, due to their lack of communication and information provided, costed us our accommodation bookings. The phone numbers given to us were not answered, after hours of trying to reach someone for some info, we literally had to try get hold of the driver for SOME form of information. The end result of our moving day was my husband and the movers, still up and packing at 3am in the morning. Our possessions out in the street at this hour. This is incredibly unsafe considering we lived in JhB. After my husband asked on numerous occasions if our items will fit into the truck (he was of the opinion they would NOT) at 3am in the morning the driver and packers concluded that in fact the load will not fit into the truck. The rest was picked up the next day. Different truck. Still no word from Charles. We were dealing with another lady who we had not met before and seemed frustrated with her own company's lack of professionalism. Upon arrival in CT, all our items were not delivered and we were told ONLY our pot plants were in another truck. When we asked how on earth we can know this to be true, we were told we just have to take their word for it. Once unpacked we quickly realised this was not true. Management then claimed they were not aware (after telling us it's only the potplants, we have their word)and again had to revert back to the driver to find out where the rest of our assets were. The rest of our items arrived 2 days later. My plants were RUINED and I was told by Charles that well... plants grow back. No remorse. We finally met Charles, (after 100's of calls to him over the past few days with no answer) on the day of our 2nd delivery. Knowing how upset we were, he did not introduce himself, my husband had to ask the driver who this person was. He then proceeded to offer a very insincere apology which did not make us feel any better about the awful experience. From my point of view it seems like they are on the cheaper side because they are severely under-staffed. In future I would definitely pay double the price if it would mean I receive a better service and better care of my assets. Would not recommend.