Leopard Movers - Beware !!!!

<p>I purchased a patio suite in Cape Town and was looking for a removal company to tranport it to Still Bay. I googled and this company came up. My first concern was the gmail email adress, but noted a few good recomendations as well. It was a family owned business, and in my experience these usually give good service so I went with them. Was I wrong !!!</p> <p> </p> <p>The quotation, payement etc was all done online. The dates I requested were not possible, so I accepted their delivery dates and made arrangements around these.</p> <p> </p> <p>I sent an email to Charles Mandaza Director / Owner on 15 December to check if the truck had departed, no response.</p> <p> </p> <p>On 15 December I received a telephonic call from Charles Mandaza informing me that there was an accident on the main road into Still Bay causing a delay, and I need to come up with a solution. Somewhat suprised, I explained that sitting in Gauteng there was not much I could do, nevertheless he insisted it was my problem and that I need to come up with a solution.</p> <p> </p> <p>I offered to phone the Still Bay police to check the status of the accident and the expected delay, but was told this was not good enough. I indicated that there were two alternative roads to Still Bay, via either Gourites or Riverdal, but was told he is not going to use them. I asked where the truck was going after this delivery and was told Mossel Bay / Plettenberg Bay and asked if the furniture could not be stored and then dropped on on the way back, again he said this was not possible he has no storage. </p> <p> </p> <p>I said that you are the professional, offering a professional service. What to you do in these situations normally, and was told he has never experienced this and I and again I am not being helpful. I asked do you want to off-load next to the road as I am out of ideas. Again I was told I am not being helpful.</p> <p> </p> <p>I then explain that there was nothing more that I could do, and that he had enetered into a contractual agreement to deliver the furniture as previously agreed and paid for. He then said he will return the furniture to Cape Town, dump it in a warehouse and never call me again. I stated I would then recover the damages via my attorney and said I would get my attorney to call him to sort out the way forward.</p> <p> </p> <p>I contacted my attorney immediately, who tried to phone him on numerous occasion on both landline and mobile and he refused to answer either.</p> <p> </p> <p>My attorney commenced with corrospondance placing him on terms, to which he responded all future replies would come via his attorney. I asked my attorney to proceed with an application for a court order, and I also sent an email requesting a resolution to this. Following pressure from my attorney he agreed the goods could be collected and gave an address.</p> <p>My attorney contacted a reputable removals company, namely Biddulps who quoted ( incidently their price was 30% cheaper as well) who collected the furniture on 21 December 2016 and delivered it as expected</p> <p> </p> <p>So my advice to you, is stick with a reputable company.</p> <p> </p>