Dishonest, ********* and Unfair treatment from Staff Members, just so they can get a sale.

<p>Good Day</p> <p>this is a complaint concerning the Ford in Rustenburg, Leons Motors.</p> <p>I have always been a customer of Ford, from a figo to a Fiesta and now I bought a BMW from Ford, because ive always loved your service, but with Leons Motors, I am highly disappointed.<br />I traded in my Ford Fiesta 2014 Model with all that was required from me, spare keys, service book and all and bought a BMW 3 series from them aswell, I was never made aware that the car has no sparekey, was only told when the car was delivered and was advised that they will bring the spare key, this was on the 6th December 2016, today is the 2nd of February 2017, I was advised by Brenda Dladla on the 23rd of December 2016 that she is waiting for BMW to confirm then she will bring my spare key and I will have to have it coded at a BMW dealership, first week of January, I call Brenda and she tells me that she is still waiting for approval from her manager, till today I have not received any feedback from Brenda and manager, which she advised the name is Pieter Britz, I feel that they are taking advantage of me, by not being honest with me from the onset about what the vehicle comes with and of which I feel is ********* and unfair to me as a client who keeps coming back to Ford and be treated in such a manner. I traded in a car that was in perfect condition with all that was required, why should I be sold a car that doesn't have all the things it should and why was I not told from the onset, so I can make a decision on whether I want to spend an extra R6500.00 for a key that should have been included in the sale.</p> <p>Ford needs to get me my key, rightfully so as a client.</p>