No feedback, as promised

I purchased a new Ford Kuga durinng July 2013. Just before the second annual service I noticed uneven wear on the insides of all four tyres. The vehicle is still as I purchased it new and have not been in any accidents or struck any potholes or rotated any tyres. I reported this to the service department two days before the 2nd annual service and was requested to have the wheel allignment checked at the Tiger Wheel & Tyre. I took the vehicle to the Tiger Wheel & Tyre, as requested and they told me that the wheels are perfectly straight and that they cannot explain the uneven wear and did not make any adjustments. I took the report back to Leons and they told me that they did not understand this, but will check this during the service. When I collected the vehicle after the service on 16 July 2015, Desmond told me that they did not find any problem, but a Ford specialist was notified and will evaluate my vehicle within the next week. desmond phoned me on 06 August 2015, after I gave them a poor rating on thecservice feedback and promised to phonevme back with answers the same day. Almost a month has now passed and Desmond still has not phoned me back and I am still waiting...