AURUM RESTAURANT @ THE LEONARDO SANDTON

Let me share our experience with you...

We visited Aurum restaurant last night. We were so excited to have the full experience as portrayed on their website. Sadly, it was one of the most disappointing experiences we have had in a long time.

1. We made a reservation a WEEK in advance, yet when we got there, they did not have a table for us inside the restaurant and we were taken outside to sit in the cold wind during winter. How pathetic is that? We were not walk-ins. We made a reservation! A week in advance!!

2. During the evening we had 4 different waiters. Funny enough we did not receive service! We expected that the waiters would check up on us regularly. More than once, we had to go looking for our waiter to help us.

3. As this is supposed to be a formal establishment, we came dressed up in smart wear, yet the people around us were wearing casual clothes! Shorts and sneakers! I mean seriously!? Does Aurum not take pride in their reputation? There should be a dress code.

4. The food looked very appetizing and we looked forward to at least having a pleasant dining experience. Even this was disappointing. It was a tiny portion for the price, which would still be acceptable if the service was good and the food was delicious, but once again.. not the case! The chicken was dry! Nandos makes better chicken!

5. They could at least bring a basket with fresh bread for their guests. It is not asif Aurum can't afford this.

People go to this restaurant for an experience. A pleasant experience. Not what we experienced last night. The establishment is part of a five star hotel, yet we will not even give you three stars. We own a Guest House and our guests are treated like royalty.

In a case like this, they need to look at their management team. Problems like this start at the top.

We will never recommend this restaurant to anyone! On the contrary!