Terrible service and loss of goods

I am appalled and so irritated at the service I received on Friday at the BMW Leohase Hatfield. I got to dealer and some lady assisted me book in my car. I don't know her name cause she never bothered to introduce herself and never gave me her business card. She told me the car would be done by 4pm but I explained to her that I will be traveling so I will appreciate it if I can have it done by 1pm. She said she'll try but did not promise that it can be done by 1. I accepted that and I left my car keys and signed all paperwork and left the dealership around 9:30. <br> She called around 12:30 and told they would start working on my car then. I was worried about the time but thought well it shouldn't take more than an hour. She then told me they couldn't find my keys. I got really mad and just decided to go fetch my car. I got to the dealership and my keys were no where to be find. I had to go to my place and fetch my spare key. She didn't apologize for all this inconvenience! She never even bothered to ask if I would like to reschedule my appointment. And she was giving me attitude all this time. I am extremely upset cause I also lost my house keys and remote in the process.