Sub-service

<p>On the 22 December 2016, my Bmw 320i exclusive was serviced at BMW Leo Haese Centurion.</p> <p> </p> <p>When I brought the car in, in the morning, I did mentioned that there was a noise coming from the front, sounding like some wheel bearing was spinning out of control and that was clearly explained to the service consultant ... and therefor I requested inspection to be done.</p> <p> </p> <p>About 10 minutes later after I have left the dealership, I got a call from the service consultant assuring me that the noice was just a minor thing coming from the middle air vent inside the car.</p> <p> </p> <p>When collecting the car that same afternoon I did ask about the reported noise and the service consultant maintains that the noise was not coming from any pully or engine part.</p> <p> </p> <p>I also mentioned that I was driving down to Durban on 23 December 2016 and the service consultant assured me that I had nothing to worry about ...</p> <p> </p> <p>On the 8 January 2017, the noise became too much on inspecting the engine surroundings I noted that there were pieces of metals below air compressor pully ... since the car is out of maintanance plan ... I took the car to a private mechanic and he replaced the air compressor pully and the noise had since gone and the car drives live new ...</p> <p> </p> <p>My main concern is that the dealership never bored to do proper troubleshooting even when I did pointed them to the issue ... I feel cheated as my safetely was seriously compromised ...</p> <p> </p> <p>Note:</p> <p> </p> <p>The reason why I never took the car back to the dealership, it is because I had lost confidence with them and felt cheated ... was also seeking second opinion</p> <p> </p> <p>I would greatly appreciate if the matter can be investingated further ...</p> <p> </p> <p>Very frustrated,</p> <p> </p> <p>Mduduzi Ngema</p> <p> </p> <p> </p>