Poor service, selfishness-Centurion mini cooper
I am so unhappy with the poor service and level of selfishness dispalyed by the mini cooper Centurion staff. Today was the worst of them all. Early this year I reported that my car ( bought new in 2016, a 2016 model) at times it does not start and especially after put in full tank of fuel. The guy I spoke to over the phone sounded suprised on this matter as though Mini cooper never had of this situation, however promised to call me back for the car to be booked in. This never happened, no one phoned me to give me a date to bring the car in. Few months back I took the car in for service and I was told that I will be phoned again to bring the car in for a " campaign" that mini is running. I had no idea that this "campaign" was actually due to a factory fault which is actually causing the car not to start at times. No body phoned me to say I can now bring in the car.
Two weeks back I phoned mini cooper centurion to place an order for my two front tyres. The guy who was helping me took the VIN number and promised to call me back in 5 minutes and he actually never did phone me back. Last week Friday I went into the dealership to place an order for the tyres and to actually find out what happened to the " Campaign " and to also disc***** what exactly is wrong with my car. This is when it was explained to me that the car has a factory fault that it why it would not start at times. I was then asked to book it in so that it can be fixed. I asked to bring it on Monday ( Today). The lady and the guy who were helping me then said the car will need to be booked in the whole day and they will either drop me off where I need to be or give me a car for the day. I then asked that she organises car for me as I need to be in more than one place on Monday. She agree to work on that. Today when I get there I am told they are not aware that i needed a car and they don't have cars I will be dropped off where i am going and I will be fetched at 3pm. ( This meant that I must rearrange my day, cancel some importany meetings I needed to go for, leave my laptop with them as I now could not take it with since I dont have a car? I told the driver to rather bring the car instead of fetching me as I need to be where I was until 6: 30pm today. At around 2pm I receive a call from the driver that I will be fetched at 3pm they cannot bring the car to me as they don't have another driver and they can't fetch me later than 3pm as they want to go home at 5pm. I was also told that my car will be ready at 4pm and therefore I will need to SIT AND WAIT until 4pm.
When Andre ( sales person who sold me the car) was there I never received level of poor service and selfishness.
My day completely waisted because Mini cooper Centurion is suddently poor at planning and valuing customers!