Dont care for customers vehicles

I have usually had good experiences until I discovered that BMW will never do any proactive checks, they only do what the pre-programmed computer tells them. I checked my oil level a few weeks ago to discover it was completely dry. My car had been for a service a couple of months before that and clearly no one bothered to check. They tell me it's not their problem either. So I was very lucky to check it when I did as my engine might have seized. They have been bugging me about renewing my maintenance plan for months now. Clearly they just want your money and to get away with as low as possible costs. Therefore can not recommend this service center, you do not get what you pay for.

The 'after sales' consultant was rude to me he wouldn't let me finish a sentence explaining why I was so shocked at their service. He kept interrupting me saying that it is 'not their job, the owners are meant to check themselves' and tried and failed to quote the exact line out of the owners manual. I paid for the extended maintenance plan in cash upfront, which seems like a **** now because the service I was expecting has not been met. When extending the plans BMW should explain to the customers that they do not ever do anything the on board computer doesn't tell them to and they can not think for themselves. This service is definitely not worth extending. The least that they could have done is be polite and respectful to me and try turn around the situation.