BMW bad behaviour towards a customer

Since Monday I just asked for the outstanding amount on my Mini Cooper. This lady Lesley-Ann don't want to sent it to me. They harrast me that they will come and take the car. I just paid in on Thursday 12 April 2018 an amount of R19 000. Now they have a problem with that. In the meantime I asked more than 5 times that I just want to know what the outstanding amount is, without all those extra rent. She totally ignore me.

This morning BMW give out a natus paper to someone with all my details on, without my permission. They are not supposed to just gave information out to other people. It is just not acceptable. I am so upset with this BMW leaders, because now they accused me that I only paid in R1900. I send them the proof of payment, and the reaction...It take two to three days before it will show on their statements.