Bad service as always

When I took my car in on 9 June 2015 the service received from BMW Leo Haese Centurion was shocking as always. Upon arrival there was a queue of cars waiting to enter the premises in a busy road. After car inspection customers are sent to a queue which took exceptionally long to move, this whilst the door is wide open - so customers were standing in the ice cold weather. When you get to the arrogant service advisor Natash Naidoo, you are not treated as a returning customer, instead, she cant wait to get rid of you. I was still speaking with her then she says \Ok thanks - next please". Here I asked for someone to call me with a quote for a towbar - and needless to say I am still waiting for this info. Then I waited for 45 minutes for a lift"