Worst service ever!

The service received is horrible. I made contact with them in Dec after having to phone FNB only to find out that their ewallet service doesn’t support cellc. As the service provider, you would think that this information would be given to you upfront! Nope. Then there was no response to my email and tried phoning numerous times but could not get through. I eventually got hold of someone via the web chat service. A little over three weeks later they’re wanting to refund me the loan amount and not what was deducted from my account as per what I expected as the agreement was not upheld on their side and also as per what was confirmed by the consultant! Getting information out of these people is worse than extracting teeth! This will not be my only review but I will be taking this matter further to the ombudsman! Service providers like this should not be able to get away with this sort of behaviour and taking money from people for jam! If you have experienced any issues with and financial service provider, please note that you have every right to report it to the ombudsman for review - ***