Very disappointed refund or the reversal

I am very dissatisfied with Lendplus. I was charged twice, and I've received no updates regarding my refund or the reversal of the extra amount. When I contacted Kabelo, I was informed that it would take five business days to receive my money back. I find this to be unacceptable, particularly since the lending process can happen in just 15 minutes. It seems contradictory that the refund process cannot happen with the same speed.

As a first-time customer, I anticipated a better level of service. I urgently need my money back due to other financial obligations. It also frustrates me that Kabelo appeared to place the responsibility for the double debit on me. Given the inadequate customer service and the inconvenience I've faced, I will not be recommending Lendplus to anyone. I request an urgent refund of my money.