Very bad service

My partner app**** for a loan with Lendplus. I paid half of the outstanding amount 2 days before the loan was due which was on the 25th Feb 2026. They debited the full amount on the 27th Feb 2026. We have been trying to get a refund with no luck. We have been calling twice a day with nobody answering the calls. I tried all their numbers. We have been sending emails to *** everyday. Requesting feedback regarding our refund without getting any response. This is so frustrating and very disappointing. I always placed them as one of the top short term lenders in SA. But what a joke.