Urgent Complaint – Duplicate Loan Repayment Not Reversed

Dear Hellopeter and Lend Plus Support Team,

I am writing to formally report Lend Plus for failing to reverse a duplicate loan repayment despite my repeated requests.

My details are as follows:

Full Name: Yanga Mvutuza

ID Number: ***

Cell: ***

On [2025/01/31], I made my January loan repayment online via Ozow on the Lend Plus website after receiving SMS and call reminders. The transaction was successful. However, despite this, a second deduction was made via DebiCheck from my FNB account.

This has resulted in an overpayment, and despite my request for a refund, Lend Plus has refused to reverse the additional deduction. The funds were meant for my children's school expenses, and this undue delay has caused financial strain.

I kindly request the National Credit Regulator to intervene and ensure Lend Plus processes an immediate refund. I have attached proof of both transactions for reference.

Please confirm receipt of this complaint and advise on the next steps.

Best regards,

Yanga Mvutuza