Unfairness

Good Day

I app**** for a R500 loan with Lendplus during the month of November 2024.

I accepted the debi check on the 20th of November expecting the money via EFT or eWallet(within 20mins). Up until today I have not received the funds. I have tried utilizing the eWallet function and message I receive is “Your request cannot be processed as you have insufficient funds” I have contacted Lendplus via Telephone on the 19th of November to finalize the process and request when the funds will be paid. On the 20th of November I called at 14:44 spoke to a lady she mentioned the funds will be paid the next day due to the time. I accepted her comments. Spoke to her for 1min and 48 secs. On the 22nd I still did not receive the funds so I contacted Lenplus again and spoke to a gentlemen for 5min 39s he mentioned if I did not receive the funds I should send a email to *** which I have did on the 22nd November 2024. without any response. I followed up again on the 12 of December without any response. On the 2nd of January I tried calling 7 times without any one picking up the call. Lendplus you have debited me R770 on the 13th of December for money that I did not receive. Please re-fund my money.