Unallocated payment since 27 April 2026

Settled arrears but still getting calls. Got a call from their robot called Rebecca who offered a 50% discount, that was on last month around the 24th of May and I accepted the offer. I have made the payment using my Id number as a reference that was on the 27th of April 2026. After this, I have sent them the P.O.P via email(***) with no reply. What irritates me mostly is that even now I am still getting calls not from human beings but the robot which I cannot explain anything to it because it is only programmed to collect money. when you call them, you get through to t unprofessional call center staff and you just get told that someone will call you back, the next thing the robbot calling you. All am asking for, is to get my payment allocated and credit profile updated.

PLEASE!!!