Took double and not getting refunded 6 days already still coming with stories

Have have borrowed money from them on the day of my debit order my salary did not reflect in my account that morning, at 8 that same day. My salary reflected in my account and I thought that the debit order did not go through. I went and paid it on ozow a few minutes later I saw the debit also went through so I phone them on the 29 the Aug 2025 explain the situation sent through my statement showing the double transaction lendplus confirmed that they recieved it and will escalate to the relevant department and I will get refunded immediately, received an email from Tracy -ann at lend stating I will recieved my money no later than 8 that night on Saturday the 29th Aug 2025 I phoned in again spoke to another lady said she can not find my request for the refund I must send it through again but I will have to wait 2-3 working hours before it will reflect then on Monday morning I phoned in again spoke to Brenda said that she can see that I phoned in and that email has been escalated then I asked oukay so when will I recieved my refund she then put me hold came back and said this afternoon At 8 still have not received my money I phoned in again on the 2 Nd spoke to them again said that the matter has not been eculated and they will have to send it through to relevant department of have to wait another 2 - 3 days hoping and praying that I will recieved my money,

This is in heard of they can take your money and send you money as long as they profit from it but when they recieved more that what they should have it's a problem and you never get it back