Shocking rude Collections agent

Very rude call agent from Collectionsnamely Mmabalo not wanting to listen on any explanation given on why I was late in repaying Loan . Was interrupted several times not giving me an opportunity to give reason . Only when I mentioned I will report her on Hello Peter then all of a sudden she was half heartedly willing to listen. Is this the way clients get treated with no understanding empathy just been plain rude and arrogant I really take exception in the manner in which she spoke to me and this is just not acceptable. Just because I I late in paying my loan does not give her the right to treat myself in this manner. Shocking.. I will never ever deal with this company and not recommend to anyone