Poor services

Hi My name is Senzo Labe, ID ***, cell number *** have app**** a loan online and it was approved and during my application i selected Ewallet as payment method not aware that my rain simcard is not using the ussd code and i requested them to reverse the money they have deducted on my account on the 25th of that month of which i was promised that there wont be any deduction on the 25th since they have already requested for refund.

The same mistake is happening again on the 2nd loan of R700 of which i spoke to one of their consulted to change the payment ofption from ewallet to EFT of which she told me that before i must approve the debit check on my bank app she has to update the payment method, im afraid now that theyll deduct again on the 25th for the second loan and i have to wait anothe 2 to 3 weeks for it to be reversed into my account. poor service from the consultants, waiting onhold for more that 8 minutes and a the call cuts, no updates when making a follow, its a mess. unproffessional, useless telephone system you only have to call them using your registered number inorder to communicate with the consultant

Kind Regards senzo Labe