POOR COMMUNICATION WHEN WANTING YOUR REFUND!!!!!

### Extremely Poor Experience

I settled my bill at the beginning of the month, yet Lent Plus still processed a scheduled deduction from my account. If the account was already settled, why was there still a scheduled payment?

What is even more frustrating is that I now have to wait for the turnaround time to receive money that should **never have been deducted in the first place**. When exactly am I supposed to receive my money back?

I have tried contacting Lend Plus repeatedly. I sent a message at 7:00 in the morning before their shift even started, and I have been calling since 8:00 AM. I have wasted a significant amount of airtime sitting on the phone, and despite sending emails and making numerous calls, I still have not received a proper response.

This is completely unfair. You cannot deduct money from a customer after their bill has already been settled and then expect that customer to simply wait for a refund turnaround time.

I want an explanation for why the scheduled deduction was processed and, more importantly, **an immediate resolution and confirmation of exactly when my money will be returned.**

Very disappointing customer service and an unacceptable way to treat customers.