Pathetic Administration and Accounts department

Their administration and account department is pathetic. I had a loan that I had an amount of R8785.2 that I had to pay back. Then I paid a R500 on the 2nd of Feb 2026 and I paid on the 27th of Feb a R8797.10 then they also debited me on the 27th of a R8785.2 I called to ask for my refund they stated they will pay me back. I sent emails with proof of payment tried the site for assistance and just nothing. I even went as far as taking another loan hoping their system will pick up my refunds but nothing, they paid the loan without me signing or confirming mandate. Today is the 16th of March and I havent received any refunds nor any communication from this company. I have lodge a complaint with the NFO as I am tired of struggling to get my own funds back or any communication from them. Again I call multiple times and sent alot of emails with no acknowledgement or a response