No customer service at all!

Good day

I have had a one month loan at lendplus. I have made payment on the 20th June 2025. I send proof of payment to their email address provided on their page I got a response by a consultant a day after that everything was received.

Fast forward I call them on the 24th their number gives me all these options but when I choose an option it drops.

Fast forward today not the 25th June I call from my work phone the very same number of theirs a lady answers , now theirs no options given it went straight through and the lady tells me that she sees the proof of payment but she also sees that they gave me another loan😳 I'm like when did I take another loan whereas I am settling this one I'm still trying to confirm whether payment was received or not.

She then tells me to call that number and it will take me straight to their finance department I told her this number is the very same number I called and when I use my cellphone I don't get through to anyone I'm even surprised you answered now when using the work landline.

She tells me she can't help me I just have to call using my cellphone because that's the only way they will answer if they see my cellphone number.

I dropped and I did exactly what she told me and yes yest again I did not get through to anyone I tried all the options everytime it drops the call.

Bad service very fast to give a loan very fast to take their money but there's no customer service at all!!

I'm just waiting for payday so that they will now take their money meaning they would now have received two payments and I would have to make peace because no one will help me I won't even get my money back🥺