LS
Lucy S
1 reviews | Active since Sept 2022
27 Apr 2026, 12:46
Mislead by a Settlement offer
So they offered me a settlement Discount of over 40% for which I was so grateful for and this was allocated and set up on my profile However only for them to go and Debit my account for the Full amount of over R8000!!!!!I Now my emails are being ignored and unanswered. I am now left with a shortfall of R4900!!! My question is why Offer me a discount if you were going to be misleading about - I have every communication on email and this is my proof that I was mislead by them
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Replies (3)LS
Lucy S's updateReviewer Update
29 Apr 2026, 08:25Its day two - No phone call or email from these people - I spend almost two hours on the phone making numerous calls with no one being able to assist me - The poorest service I have ever experienced!!!!!!
Case of theft will be opened now because this is exactly what it is
Case of theft will be opened now because this is exactly what it is
LS
Lucy S's update29 Apr 2026, 08:25
Reviewer Update
Its day two - No phone call or email from these people - I spend almost two hours on the phone making numerous calls with no one being able to assist me - The poorest service I have ever experienced!!!!!!
Case of theft will be opened now because this is exactly what it is
Case of theft will be opened now because this is exactly what it is
Lendplus Technology (Pty) Ltd's replyOfficial
29 Apr 2026, 09:43Hi Lucy, thank you for your comment.
The arrangement was made two days prior to the debit check, but we were unable to stop the debit order in time. As a result, we’re unable to process a refund. However, we can proceed with closing the account.
The arrangement was made two days prior to the debit check, but we were unable to stop the debit order in time. As a result, we’re unable to process a refund. However, we can proceed with closing the account.
Lendplus Technology (Pty) Ltd's reply29 Apr 2026, 09:43
Official
Hi Lucy, thank you for your comment.
The arrangement was made two days prior to the debit check, but we were unable to stop the debit order in time. As a result, we’re unable to process a refund. However, we can proceed with closing the account.
The arrangement was made two days prior to the debit check, but we were unable to stop the debit order in time. As a result, we’re unable to process a refund. However, we can proceed with closing the account.
LS
Lucy S's updateReviewer Update
29 Apr 2026, 09:45tHIS IS NOT ACCEPTABLE AS I WAS MISLEAD BY YOUR COMPANY WHY OFFER THE SETTLEMENT IF YOU ARE JUST GOING TO TAKE IT ALL THEN YOU NEVER SHULD HAVE OFFERED THE DISCOUNT!!!
I WANT MY REFUND AS YOU MADE THE OFFER TO ME TO SETTLE.
I WANT MY REFUND AS YOU MADE THE OFFER TO ME TO SETTLE.
LS
Lucy S's update29 Apr 2026, 09:45
Reviewer Update
tHIS IS NOT ACCEPTABLE AS I WAS MISLEAD BY YOUR COMPANY WHY OFFER THE SETTLEMENT IF YOU ARE JUST GOING TO TAKE IT ALL THEN YOU NEVER SHULD HAVE OFFERED THE DISCOUNT!!!
I WANT MY REFUND AS YOU MADE THE OFFER TO ME TO SETTLE.
I WANT MY REFUND AS YOU MADE THE OFFER TO ME TO SETTLE.