Loan refund

Hello Peter.I app**** for a loan at lendplus then my number that they said the money to was deactivated by the network provider, so I called and asked that the money be reversed and be sent to the right number. It wasn't done but still lendplus debited money from my account, although I didn't get the money. I have been calling lendplus with this issue for over 2 months and it frustrates me because I feel like I'm stupid now. Whenever I call they all promise to call me back but weeks pass, it's now October since August I have been calling them to get a solution but none of them helped me. When I asked to go to their offices in Cape Town, they told me that they don't have offices, they work from home... I really need a solution to this problem as, this has been going on for weeks now. I don't get responded at all whether through emails or calls I don't get any form of communication.