jR
jennifer R
1 reviews | Active since Jul 2011
30 Sept 2025, 12:02
Loan Disbur*****t Issue – No Access to Funds / No Response
I am extremely frustrated with the lack of response from [FNB / Amplifin / LendPlus].
I app**** for a loan through LendPlus, who confirmed that the loan was disbursed via FNB/Amplifin eWallet.
However, I never received any SMS notification, PIN, or instructions to access the funds.
I contacted FNB and Amplifin directly — they advised me to contact the lender, yet LendPlus claims the funds were already disbursed.
Despite sending multiple emails to all three parties (FNB, Amplifin, and LendPlus), I have received no proper feedback and no resolution.
At this stage, I have:
No access to the loan funds that I was approved for.
No accountability from any of the parties involved.
Only a circle of blame with each company pointing me to the other.
I urgently demand:
Written proof of disbur*****t (including date, reference, and the number/account linked to the transaction).
Immediate cancellation/reversal if the funds were sent to an incorrect or inaccessible wallet.
The loan funds to be credited directly into my nominated bank account.
This has caused me serious financial prejudice, and the lack of response is unacceptable. If not resolved immediately, I will escalate this to the National Credit Regulator (NCR) and the Ombud for Banking Services (OBS).
I expect urgent written feedback and resolution.
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Replies (3)0
Replies (3)jR
jennifer R's updateReviewer Update
30 Sept 2025, 13:21Urgent Follow-Up – Loan Disbur*****t Not Received (***)
Dear FNB Complaints Team,
Thank you for your response regarding my complaint (***).
I have now received the following SMS notification:
“FNB :-) R3490.00 paid from eWallet @ Hyphen Internet. Avail R2. Ref. Ewapro Reversal Dr. 30Sep 13:10”This reversal message confirms that there was in fact an original eWallet disbur*****t, but I never received the first SMS notification or PIN to access the funds. As a result, I was unable to access my loan disbur*****t at any point.
I urgently request:
- Written confirmation of the number/account details to which the original eWallet SMS was sent.
- Written confirmation that the funds will now be re-disbursed directly into my nominated Capitec account, to prevent further issues.
- A timeline by which I can expect the funds to reflect.
Please treat this with urgency. I will escalate to the Ombudsman for Banking Services (OBS) if this is not resolved promptly.
Sincerely,
Jennifer Rygard
Jennifer Rygard
jR
jennifer R's update30 Sept 2025, 13:21
Reviewer Update
Urgent Follow-Up – Loan Disbur*****t Not Received (***)
Dear FNB Complaints Team,
Thank you for your response regarding my complaint (***).
I have now received the following SMS notification:
“FNB :-) R3490.00 paid from eWallet @ Hyphen Internet. Avail R2. Ref. Ewapro Reversal Dr. 30Sep 13:10”This reversal message confirms that there was in fact an original eWallet disbur*****t, but I never received the first SMS notification or PIN to access the funds. As a result, I was unable to access my loan disbur*****t at any point.
I urgently request:
- Written confirmation of the number/account details to which the original eWallet SMS was sent.
- Written confirmation that the funds will now be re-disbursed directly into my nominated Capitec account, to prevent further issues.
- A timeline by which I can expect the funds to reflect.
Please treat this with urgency. I will escalate to the Ombudsman for Banking Services (OBS) if this is not resolved promptly.
Sincerely,
Jennifer Rygard
Jennifer Rygard
Lendplus Technology (Pty) Ltd's replyOfficial
30 Sept 2025, 13:34Good day Jennifer, thank you for your feedback.
We would like to apologize for the journey, this is not what we want our customers to experience, you have been a customer of ours since April and have been receiving the requested funds on time. We can confirm the ewallet for this loan was also disbursed to the mentioned mobile number ***) and the same ewallet pocket hence you received communication of the reversal which we have triggered. As requested written confirmation will be sent to you via email.
We would like to apologize for the journey, this is not what we want our customers to experience, you have been a customer of ours since April and have been receiving the requested funds on time. We can confirm the ewallet for this loan was also disbursed to the mentioned mobile number ***) and the same ewallet pocket hence you received communication of the reversal which we have triggered. As requested written confirmation will be sent to you via email.
Lendplus Technology (Pty) Ltd's reply30 Sept 2025, 13:34
Official
Good day Jennifer, thank you for your feedback.
We would like to apologize for the journey, this is not what we want our customers to experience, you have been a customer of ours since April and have been receiving the requested funds on time. We can confirm the ewallet for this loan was also disbursed to the mentioned mobile number ***) and the same ewallet pocket hence you received communication of the reversal which we have triggered. As requested written confirmation will be sent to you via email.
We would like to apologize for the journey, this is not what we want our customers to experience, you have been a customer of ours since April and have been receiving the requested funds on time. We can confirm the ewallet for this loan was also disbursed to the mentioned mobile number ***) and the same ewallet pocket hence you received communication of the reversal which we have triggered. As requested written confirmation will be sent to you via email.
jR
jennifer R's updateReviewer Update
30 Sept 2025, 14:06Dear LendPlus Team,
Thank you for your response on HelloPeter confirming that the loan was disbursed via eWallet to my mobile number and that a reversal was triggered. I acknowledge this update.
However, I must stress that I never received any SMS notification, PIN, or access to the original eWallet transaction, which is why I was unable to access the loan funds. The reversal message only confirms that the initial disbur*****t failed.
To avoid further delays and complications, I hereby request that the loan amount be re-disbursed directly into my Capitec bank account as per my original loan application details:
Bank: Capitec
Account Holder: Jennifer Rygard
Account Number:
Account Holder: Jennifer Rygard
Account Number:
Please confirm in writing:
- That the funds will be re-disbursed via direct bank transfer instead of eWallet.
- The exact amount to be credited.
- The expected date and time by which the funds will reflect in my account.
This matter is urgent, and I request resolution within 48 hours.
Sincerely,
Jennifer Rygard
[Your Contact Number]
[Your ID Number – if required]
Jennifer Rygard
[Your Contact Number]
[Your ID Number – if required]
jR
jennifer R's update30 Sept 2025, 14:06
Reviewer Update
Dear LendPlus Team,
Thank you for your response on HelloPeter confirming that the loan was disbursed via eWallet to my mobile number and that a reversal was triggered. I acknowledge this update.
However, I must stress that I never received any SMS notification, PIN, or access to the original eWallet transaction, which is why I was unable to access the loan funds. The reversal message only confirms that the initial disbur*****t failed.
To avoid further delays and complications, I hereby request that the loan amount be re-disbursed directly into my Capitec bank account as per my original loan application details:
Bank: Capitec
Account Holder: Jennifer Rygard
Account Number:
Account Holder: Jennifer Rygard
Account Number:
Please confirm in writing:
- That the funds will be re-disbursed via direct bank transfer instead of eWallet.
- The exact amount to be credited.
- The expected date and time by which the funds will reflect in my account.
This matter is urgent, and I request resolution within 48 hours.
Sincerely,
Jennifer Rygard
[Your Contact Number]
[Your ID Number – if required]
Jennifer Rygard
[Your Contact Number]
[Your ID Number – if required]