Lendplus trying to charge me for loan I never recieved

On Sunday, 22 March 2026, I app**** for and was approved for a short-term loan through LendPlus. I received an SMS the same day confirming approval and stating that the funds had been disbursed to my FNB eWallet account, with delivery expected within one hour.

The funds never arrived.

I waited overnight, but there was still no reflection. On 23 March 2026, I contacted LendPlus and was told the matter would be investigated. Since then, I have called almost daily for over three weeks trying to resolve this issue, spending hundreds of rands on airtime with no resolution whatsoever.

During this time, I spoke to multiple agents including Riley, Brenda, Siyanda, Shane, several other agents whose names I cannot recall, and a department manager named Sinthliwe. Despite numerous promises that someone would call me back with updates, nobody ever did. I was constantly forced to follow up myself.

LendPlus requested the following documents from me:

• eWallet transaction history • Official FNB statement for the eWallet account

I provided all requested documents. Both clearly show that no funds were ever received. FNB also confirmed that, according to their system records, the transfer never took place.

Despite this, LendPlus claims they have “proof” of disbur*****t, such as an ATM deduction or disbur*****t record, yet they have repeatedly refused to provide me with this alleged proof despite multiple requests.

To make matters worse, LendPlus is now attempting to debit my Capitec account for repayment of a loan that I never received. This is completely unacceptable, especially considering the evidence I have already provided proving that no funds were ever paid to me.

LendPlus still refuses to cancel the loan or remove the debit order mandate from my account, despite clear proof from FNB confirming non-receipt of funds.

Steps I have taken to resolve this matter:

• Made multiple follow-up calls since 23 March 2026 • Submitted all requested supporting documents • Sent official FNB proof confirming non-receipt of funds • Continued following up despite repeated delays and lack of feedback

At this stage, I am extremely frustrated with the lack of transparency, accountability, and assistance from LendPlus. I simply want this matter resolved fairly before money is ********ly debited from my account for funds I never received. I am honestly disgusted at the lack of assistance and accountability.