I would NEVER recommend Lendplus! TERRIBLE CUSTOMER SERVICE

Lendplus has now acknowledged their mistake by sending me a full refund which I appreciate, however they haven’t even made the slightest attempt to apologize for their mishandling of the situation, or for their agents insinuating that I was lying even after I provided them with evidence. I still intend to take things further both legally and publicly. I used hundreds of rands of my own money contacting them daily to try and resolve this issue and not once did any of their agents call me back despite them promising to do so. And yet as soon as I refused to pay on the collection day, they harrassed me by calling me nearly 20 times a day to collect. They'd call and when I answer the call then they'd hang up immediately. Almost 20 calls!! EVERY SINGLE DAY!! That is harassment. The 10 calls a day only stopped when they *******ly deducted the money from my bank account. Lendplus and its employees have wasted my money, they've wasted my time, and quite frankly they've exhausted my patience. They've behaved extremely *********ly and they haven't even offered me an apology for their behaviour, never mind compensation for my money and time I spent calling them, the NCR, FNB and Capitec(which I've got call logs which are all date and time stamped to prove my claim). I gave them every opportunity to sort this out amicably from the beginning, however they decided to delay and drag their feet until I went through the trouble of opening a NCR case, gathering evidence, and posting about their poor conduct on social media. That tells me that Lendplus, its call centre agents, and its department managers would've been perfectly content with *****ing my money if i had been less educated on how to handle the situation. That being said, I would never recommend them to anybody. I am still waiting on the investigation report and recommendation from the NCR and once I've got that then I intend to do what I set out to do with the evidence I've gathered.

Not even an apology Lendplus! Disgusting! If this is their company policy and the atmosphere its built around, I'd honestly be ashamed to work for, or even be associated with this company.