I was on the phone with this lady her name was Ziyanda if my memory serves me well

I was on the phone with this lady her name was Ziyanda if my memory serves me well. She was kind and considerate while maintaining the highest standards of professionalism! She helped me with my query & it was resolved on the spot. What was most touching for me is her human touch. She is able to engage people and that for me, is an incredible attribute to possess in a customer eccentric environment