L
Leon
1 reviews | Active since Mar 2026
16 Mar 2026, 09:35
I wanted to apply for just R500
I wanted to apply for just R500. Then somehow I was approved for R1200 and the debit date was 2 days sooner than what I entered. I phoned the customer service line, they said “no worries, we will fix it on your behalf and then update the details to the correct amount.” Now it is saying that I was outright DECLINED, and that I have to wait 29 days to reapply. I cannot even get through to the customer service line anymore because that is also telling me I was declined. The chat bot cuts out every time I ask for the matter to be escalated. Horrible experience overall and now my credit score is probably going to take a knock as well due to the incompetence and negligence of LendPlus.
Helpful (0)
Replies (3)0
Replies (3)
Lendplus Technology (Pty) Ltd's replyOfficial
16 Mar 2026, 10:32Hi Leon, thank you for the review.
We do apologise for the inconvenience caused. The application has been rejected due to your credit score and affordability.
We do apologise for the inconvenience caused. The application has been rejected due to your credit score and affordability.
Lendplus Technology (Pty) Ltd's reply16 Mar 2026, 10:32
Official
Hi Leon, thank you for the review.
We do apologise for the inconvenience caused. The application has been rejected due to your credit score and affordability.
We do apologise for the inconvenience caused. The application has been rejected due to your credit score and affordability.
L
Leon's updateReviewer Update
16 Mar 2026, 10:59Absolutely not satisfied.
You’re telling me that you had no problem to APPROVE me for more than what I app**** for, and then when I phoned to have it fixed to a LOWER amount, then all of a sudden “my salary is inconsistent”
This is absolutely unacceptable, you have now negatively affected my credit score, my hellopeter review will remain, and given this response I strongly want to even escalate it further. This has been the worst experience I’ve had regarding a loan application in my life, and where possible, I will be taking this up with the credit bureau.
Nobody has been helpful in this escalation process. And this response has further shown the inconsistency, incompetence and unhelpful nature of your company.
I have the screenshots to back up everything I am saying.
You’re telling me that you had no problem to APPROVE me for more than what I app**** for, and then when I phoned to have it fixed to a LOWER amount, then all of a sudden “my salary is inconsistent”
This is absolutely unacceptable, you have now negatively affected my credit score, my hellopeter review will remain, and given this response I strongly want to even escalate it further. This has been the worst experience I’ve had regarding a loan application in my life, and where possible, I will be taking this up with the credit bureau.
Nobody has been helpful in this escalation process. And this response has further shown the inconsistency, incompetence and unhelpful nature of your company.
I have the screenshots to back up everything I am saying.
L
Leon's update16 Mar 2026, 10:59
Reviewer Update
Absolutely not satisfied.
You’re telling me that you had no problem to APPROVE me for more than what I app**** for, and then when I phoned to have it fixed to a LOWER amount, then all of a sudden “my salary is inconsistent”
This is absolutely unacceptable, you have now negatively affected my credit score, my hellopeter review will remain, and given this response I strongly want to even escalate it further. This has been the worst experience I’ve had regarding a loan application in my life, and where possible, I will be taking this up with the credit bureau.
Nobody has been helpful in this escalation process. And this response has further shown the inconsistency, incompetence and unhelpful nature of your company.
I have the screenshots to back up everything I am saying.
You’re telling me that you had no problem to APPROVE me for more than what I app**** for, and then when I phoned to have it fixed to a LOWER amount, then all of a sudden “my salary is inconsistent”
This is absolutely unacceptable, you have now negatively affected my credit score, my hellopeter review will remain, and given this response I strongly want to even escalate it further. This has been the worst experience I’ve had regarding a loan application in my life, and where possible, I will be taking this up with the credit bureau.
Nobody has been helpful in this escalation process. And this response has further shown the inconsistency, incompetence and unhelpful nature of your company.
I have the screenshots to back up everything I am saying.
Lendplus Technology (Pty) Ltd's replyOfficial
16 Mar 2026, 14:48Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and we understand your frustration regarding the outcome of your loan application.
Please note that all loan applications are subject to an assessment process which reviews several factors, including affordability and income verification. When changes are made to an application, such as adjusting the requested loan amount the system may reassess the application based on the updated information.
We would like to assure you that the decision was made based on the assessment criteria app**** at the time of the review. Unfortunately, once the reassessment has been completed, we are unable to override the system decision.
Please note that all loan applications are subject to an assessment process which reviews several factors, including affordability and income verification. When changes are made to an application, such as adjusting the requested loan amount the system may reassess the application based on the updated information.
We would like to assure you that the decision was made based on the assessment criteria app**** at the time of the review. Unfortunately, once the reassessment has been completed, we are unable to override the system decision.
Lendplus Technology (Pty) Ltd's reply16 Mar 2026, 14:48
Official
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and we understand your frustration regarding the outcome of your loan application.
Please note that all loan applications are subject to an assessment process which reviews several factors, including affordability and income verification. When changes are made to an application, such as adjusting the requested loan amount the system may reassess the application based on the updated information.
We would like to assure you that the decision was made based on the assessment criteria app**** at the time of the review. Unfortunately, once the reassessment has been completed, we are unable to override the system decision.
Please note that all loan applications are subject to an assessment process which reviews several factors, including affordability and income verification. When changes are made to an application, such as adjusting the requested loan amount the system may reassess the application based on the updated information.
We would like to assure you that the decision was made based on the assessment criteria app**** at the time of the review. Unfortunately, once the reassessment has been completed, we are unable to override the system decision.