I had a minor dilema with a loan payment

I had a minor dilema with a loan payment. where i made the mistake by of settling early..and then the next morning the debitborder also went through.. So I decided to call the customer care line. and was surprized at how quickly I was connected. Brenda came to my rescue and escelated the matter for imediate refunding..thank yoh Brenda for your quick action and profestional amd friendly manner..you rock..