I got a notification that my loan has been approved and the funds are on their way around 9AM and till 2PM the funds have not reflected

I got a notification that my loan has been approved and the funds are on their way around 9AM and till 2PM the funds have not reflected. I called and spoke to Brenda who advised that the money should reflect at 8PM the latest. Brenda was very friendly and helpful. I gave a 3 star rating because the website makes it seem like once you get approved, the funds will be in your account within an hour or 2.