HelloPeter

Hi Lendplus,

This is not acceptable. VVM Financial Services ALREADY confirmed receipt of my payment. I paid the full amount to close the account.

I have sent POP 5 times to *** with no response from you.

You are required by NCR to:
1. Close my account TODAY with a Paid Up Letter
2. Instruct VVM to remove the listing
3. Update all credit bureaus to R0.00 / Closed - Paid Up for August submission

This delay is affecting my credit record. If not resolved in 48 hours I will escalate to NCR and Credit Ombud.

Vukosi Kubayi

This reply is not acceptable. You said "once it is sorted" - when? Give me date and time.

I paid in FULL. VVM confirmed yesterday 24 Aug that you already instructed them. So what is left to sort?

I need Paid Up Letter TODAY 25 Aug by 14h00. No more delays.

If you do not issue it today I am filing NCR complaint tomorrow morning with this HelloPeter thread as evidence.

I settled LendPlus Account 862791 in full on 16 August 2026 via attorneys VVM Debt Collectors, Reference ***1, Client ID Vukosi Kubayi.

VVM issued Paid Up Letter dated 25 August 2026 confirming OUTSTANDING BALANCE PAID IN FULL and states LendPlus does bureau listings directly and I must contact LendPlus.

As of 25 August 2026, LendPlus App still shows account overdue, no LendPlus Paid Up Letter issued, no confirmation of closure, no bureau update.

I emailed *** and Information Officer *** on 25 August with VVM letter attached, no response. Office closed.

I request:
1. LendPlus Paid Up Letter on letterhead
2. Closure with zero balance
3. Update to TransUnion, Experian, Compuscan, XDS

Settlement done, proof attached. Please resolve

Good morning LendPlus, thanks for reply 08h48.

VVM already confirmed Paid in Full on 25 Aug - Ref ***1 - letter attached to this complaint and emailed to *** on 25 Aug.

VVM EML-971 payment R1229.08 on 16 Aug for loan 862791 Vukosi Kubayi.

You do not need to wait for VVM - you have proof. Please:

1. Allocate payment today 26 Aug
2. Issue LendPlus Paid Up Letter today
3. Submit bureau update today to TransUnion, Experian, XDS, Compuscan

TransUnion still shows R2881 overdue - report dated 19 Aug attached.

Please close today, not wait for VVM again.

Ref: VVM ***1

Good Day

Loan: 862791
Name: Vukosi Kubayi
ID: ***
Phone: ***
VVM ***
VVM ***

On 16 AUGUST 2026 I paid LendPlus IN FULL via VVM - R1229.08.
I have:
1. VVM Paid Up Letter Acc ***
2. Capitec POP R1229.08 to VVM Ref ***1 dated 16 Aug 2026

LendPlus still shows OVERDUE.

Today 26 Aug 2026:
- 10:43 Agent Sonique - chat dropped after ID correction
- 11:13 Agent Azalea - pushed to Collections *** / ***
Collections phones ring and hang up.
Emailed *** today - no reply.

I need TODAY:
1. Allocate R1229.08 to Loan 862791 Balance R0
2. Send LendPlus Paid Up Letter PDF
3. Update TransUnion/Experian to Paid Up Closed

Affecting credit score.

Vukosi - ***

Update 26 Aug 16:00 - Emailed *** with POP and VVM letter - NO reply. Emailed NCR *** and Credit Ombud. Still no Paid Up Letter for Loan 862791 paid 16 Aug 2026 R1229.08 VVM ***1. Will escalate to NCR formal complaint tomorrow morning if not allocated by 27 Aug 17:00.