good day my name is Stephanie Davids *** i have settled my loan with Lendplus, they ****** me gave me a settlement discount and debited more, i asked a refund they refuse and now they refuse to give me a paid up letter, i sent a message on their wh

good day my name is Stephanie Davids ***, i have settled my loan with Lendplus, they ****** me gave me a settlement discount and debited more, i asked a refund they refuse and now they refuse to give me a paid up letter, i sent a message on their what's up chats what poor assistance but when i owed the money they reacted in seconds. This is such a bad review of this company. i want a paid up letter and my credit profile updated immediately or i will take this to the ombudsman. i am in my legal rights as a customer who settled to request the paid up letter and bureau update and they refuse to assist me .