FAILURE TO COOPERATE

We are writing to formally raise serious concerns regarding Lendpluss' continued lack of cooperation and failure to act in the best interest of the consumer.Despite numerous attempts, emails sent by registered Debt Counsellors have not been responded to. Additionally, no one from your team has been able to provide the necessary Certificates of Balance, which are essential for the effective administration of our clients' debt review matters. As a result of this ongoing lack of communication and transparency, we currently have several matters pending. These delays are entirely due to Lendpluss' refusal to engage and cooperate, which is not only unprofessional but also prejudicial to consumers who are attempting to rehabilitate their financial standing. Your conduct reflects a clear disregard for the National Credit Act (NCA) and the principles of fair consumer treatment. Due to these ongoing issues, we are in the process of lodging a formal complaint with the National Credit Regulator (NCR).We urge you to treat this matter with the seriousness it deserves and take immediate steps to rectify the situation by: Responding to all outstanding communications from Debt Counsellors;Providing the requested Certificates of Balance without further delay;Committing to ongoing cooperation with Debt Counsellors in accordance with your obligations under the NCA.Failure to do so will leave us with no choice but to escalate the matter further with the appropriate regulatory authorities.