Failing to update an account settled in February 2026.

I paid the loan in full in February 2026 through the company that you handed me over to (JER). I proceeded to send you all the paid up letters, the proof of payments and the settlement letter via email. What more do you want? Should I still pay more even when I have already paid as per settlement letter in February 2026? Check your emails. You are relying on the system which you are failing to update. For once, check your emails. I have already provided you with requested information. I will proceed to lodge a complaint with NCR and NFOSA.

Your agents advised that they received my proof of payment. Yet they have not updated my profile on the website and with the credit bureau. What is causing the delay?? Do your job and update my profile. I do not owe you anything.

Your service is pathetic. I am taking it up with the ombudsman and NCR. What is difficult with closing my account? Does it have to take you 5 months to close my account.

I wish I was able to attach emails here so people can see your lies. I did provide you with proof of payment. I have attended to resend it now. Stop lying and update your system.

I just received your email now advising that you escalated to JER.ZAUNDRE, Your service is extremely pathetic. The paid up letter and and settlement letter were issued by JER following the payment that I made in January 2026.

JER has already actioned the matter, what magic is JER supposed to perform now. Stop shifting your pathetic blames to JER.

You are so useless. I am being affected by the flag placed on my name because of your uselessness.

This is my last email to you. I have already completed a complaint form to NCR and NFOSA.

I am extremely agitated by your response and careless. How can you even say you will respond when you receive feedback. Just close the goddam account coz I do not owe you.

Lendplus is extremely ***********. Now you are avoiding responding to my emails.

Even now you are quite, you don't want to respond to my queries. It is clear that you thrive in destroying the credit records of your clients. I will also post you on all social media platforms. You are very negligent.

You assigned Zaundre to attend to my matter. Zaundre is not assisting me at all. No response to my emails. What is going with your entity?

Can I please have an update.

I have already provided all the required documents. What is the update?

Good morning Lendplus. Kindly take note that I am still awaiting your feedback on my matter. The matter remains unresolved despite me settling your account and providing you with all the relevant proof. Get back to me with an update.

@Lendplus, kindly assist with an update on this matter.

@Lendplus, can you please be transparent with me. What feedback are you waiting from JER? I have already provided you with the paid up letter, settlement letter and proof of payment. The paid up letter and settlement letters were issued by them.

Can you kindly be transparent with me?

Good evening. Kindly assist with an update? I don't like your treatment. Is it because I am black?