KJ
Keneiloe J
1 reviews | Active since Feb 2026
27 Feb 2026, 13:00
Double payment on single loan
I had a loan that I paid a day before deduction. Money was deducted the following day. I've sent an email to support and tried calling with no help, even the chat has no consultant. Their service was wonderful until there is a problem. No communication even to acknowledge the sent email. Really not happy with their communication channels.
Helpful (0)
Replies (2)0
Replies (2)
Lendplus Technology (Pty) Ltd's replyOfficial
05 Mar 2026, 12:33Hi Keneiloe, thank you for your review.
We do see that you made a payment on the 2026/02/25 and we have debited on the 2026/02/26 however this was not enough time to cancel the debit order mandate on our end. We have refunded the overpayment into your bank account on the 2026/03/03.
We do see that you made a payment on the 2026/02/25 and we have debited on the 2026/02/26 however this was not enough time to cancel the debit order mandate on our end. We have refunded the overpayment into your bank account on the 2026/03/03.
Lendplus Technology (Pty) Ltd's reply05 Mar 2026, 12:33
Official
Hi Keneiloe, thank you for your review.
We do see that you made a payment on the 2026/02/25 and we have debited on the 2026/02/26 however this was not enough time to cancel the debit order mandate on our end. We have refunded the overpayment into your bank account on the 2026/03/03.
We do see that you made a payment on the 2026/02/25 and we have debited on the 2026/02/26 however this was not enough time to cancel the debit order mandate on our end. We have refunded the overpayment into your bank account on the 2026/03/03.
KJ
Keneiloe J's updateReviewer Update
05 Mar 2026, 13:11Hi
Thank you for the refund. Communication was the problem on my side because I needed to know if my concern was received. Please improve on your Communication and client care channels. Overall your product is convenient and fast.
Thank you for the refund. Communication was the problem on my side because I needed to know if my concern was received. Please improve on your Communication and client care channels. Overall your product is convenient and fast.
KJ
Keneiloe J's update05 Mar 2026, 13:11
Reviewer Update
Hi
Thank you for the refund. Communication was the problem on my side because I needed to know if my concern was received. Please improve on your Communication and client care channels. Overall your product is convenient and fast.
Thank you for the refund. Communication was the problem on my side because I needed to know if my concern was received. Please improve on your Communication and client care channels. Overall your product is convenient and fast.