Dispute payment and no payment received after confirmation.

I had app**** for a R1500 payday loan with Lendplus in August 2024.

The debit order was set to go off on the 24th of September 2024. On the night of the 24th, I received an SMS with a hyperlink to make an immediate payment instead of waiting for the next day. I then made the payment, which I received a confirmation for. I subsequently app**** for another loan for R2000.00, with the hope for approval on the next day, Only to be suprised by an SMS with a debit order for R1892.55 the following day, I then attemped to chat to an agent via their website by the name of Tracy who rudely asked why I would make a payment when there was a debit order set off... I am not sure if she is aware of their own internal communications sent to customers or not, but either way I think there should be appreciation for me being pro active to settle my debt, instead she closed the chat without even hearing my response. I have also tried calling them from a different number but they are unable to assist if I am calling from a number that is not registered on their records.

I have reached my call limit for the month and I did send them a correspondence that I am not able to reach them, I have emailed them 3 times already and no one has bothered to contact me back.

I need to pay my rent and I am not able to dispute the transaction on the app as it is a NAEDO tracked and authorized transaction.