Disgusting Service

I created a profile with lend plus to apply for a loan with them online I used my cellphone number to create this profile however I was involved In a accident an was hospitalized for month so the number I had was not in use for that month an due to it not being used Vodacom had deleted the number off there system so when I got out off hospital I tried to do a sim swop an was told it's not possible has the number has been deleted off there system has it was not used for sometime I then had contacted lend plus to get assistance in having the number changed but they keep giving me issues an saying they can't have the number changed or the profile deleted even when I sent a email stating that the number has been deleted of they Vodacom system an can they assist me with deleting my profile or having the number changed the responded back Saying that I need to have a sim swop done yet in the email I stated that a sim swop can't be done it's clearly shows that they don't read there emails for them to respond back saying I should do a sim swop also there level of service is absolutely bad they take weeks to respond to emails an they lie Saying they have back log emails that's why there is a late response also I sent them a email about a week ago an till date they haven't responded yet they advertise on tik Tok an all social media platforms that they offer great service I'm absolutely disgusted with there service an I'll make sure everyone knows how bad there service is an I'll never recommend anyone to use there services I wish that one off there senior managers could contact me but I know that no one will even care to assist or contact me

Owen Govender ***