Bad service

This is a warning to anyone who thinks of taking a loan with this Lendplus. I took out a loan with them on 28/11/2025 and on my application told them that I'll be paid on 19/12/2025 that's when they can debit my bank account. I've been harassed through automated calls and SMS since 11/12/2025 informing me that my loan is overdue. On 12/12/2025 I called Lendplus on *** and the Agent told me to ignore the SMS and calls because they're aware that my loan payment date is 19/12/2025. Their system start tracking for payment from 11/12/2025 and I'll not have any overdue/interest charged on my account and this will not negatively impact

Today 19/12/2025, they debit my account for the loan I took with them. Thereafter, I was notified that I have overdue/interest charged on my account and I need to make payment or it'll negatively impact my credit profile.

I spoke to 2 Agent, the first was so rude and dismissive, only wants to speak alone and not hear my concerns. Also she didn't want to for my call recording to be pulled dated 12/12/2025 where I was incorrectly advised. I requested to speak to a manager, surprisingly managers were all in a meeting with one to take my call.

Second call with Olona, where she listened to me however, with zero accountability. She'll make notes on my profile and a manager will get back to me.

Both Agents could not provided turnaround times on when my query will be resolved.

Please go to a traditional bank for a loan.