Awaiting response requesting clarity, before giving out my banking details for LendPlus

I am currently in the process requesting a personal loan, due to unforeseen circumstances. I read reviews on them before applying, they were very Poland that convincme to utilize them. In their online application, they do have an option for Sassa grant options nor do they display repayment plans, next thing at the point where I should enter my banking details. That's where my horse halted. I then sent an email regarding my income status and repayment structure asking for clarity. My email hasn't been responded to, today is the 3rd day, since I emailed them. This is not a good sign, for a new client, as am continually getting sms's requesting me to complete my application, meaning bank details yet am still awaiting an email which will give me directive and assurance that I may finalize my application. Around the clock CustService is imperative in any business.