*********** and frustrating.

I have been a client with lendplus for sometime. However this month my debt was settled (24/03/2026) before the due date (15/04/2026). I have been trying from the said date to contact lendplus as my account has not been updated. I am trying to work on my credit score and i knew if it was not updated before monthend my credit score will be affected negatively.

The contacts they have on their website goes through to a robot which is not helpful, they do not answer emails as i have send 4 emails in total with no 0 Response lastly their chat option is also a robot you give the same information repeatedly with no success. I have attached proof of payments in the emails sent as well as in the chats but still my accounts have not been updated.

This is not the first time i am having such a challenge with lendplus b4 i paid early but they still debited my account on my payday.

I am really frustrated coz my report came out today and this account has reported as unpaid. And this means they will dedut again on the 15.