Actually its a 0 star!! The number they use is a robot thing and u cant conect to a human

Actually its a 0 star!! The number they use is a robot thing and u cant conect to a human. Email i send to them they just not responding. One time they respond telling me they cant update my new number. I must use my number that i sign up with coz thy send a otp pin to login the app. And i cant do a simswop number to long not in use. So what de hell im spouse to do now