Account status incorrect

My account has been open over a year even though it was paid and settled in full in February of 2025. Lendplus refuses to close the account because they have stated that LGR hasn't sent the payment file through and they need that to close it.

I have spoken to LGR and they informed me today that they have sent the payment file through.

Please check if the file has been received and if the account has been closed now.