1 reviews | Active since Oct 2016
Incompetence, Unprofessionalism and dishonesty at epic levels!
<p>If you are looking for a unprofessional, dishonest, *********** estate agent then look no further.</p> <p>You will be assigned an intern agent who is not allowed to send email correspondence, will not return messages, does not do followups. If this isnt bad enough then yor intern estate agent will not be supervised at all. The principle of this estate agency Lena Ferreira was meant to supervise the intern but she doesnt bother responding to emails, calls and text messages. Here are some examples of unprofessionalism, incompetence and dishonesty that you can expect from Lencar:</p> <p><strong>Incompetence</strong>:</p> <p>- No feedback. Have to constantly ask for feedback and then remind agent</p> <p>- First buyer not prechecked then bank declined loan based on credit score. this could have been avoided. Time and money wasted</p> <p><strong>Unprofessionalism</strong>:</p> <p>- They cannot explain a simple 'subject to' clause. They get the mortgage originator to call me a convince me that this is not a 'sub ject to' sale.</p> <p>- Agent phone not working so he doesnt respond for days</p> <p>- Principal claims she didnt get email as she had email problems. She then goes on to ignore all further emails. Email problems for past 3 months? really?</p> <p>- They get the attorney to call me to explain that buyer's property not sold and buyer wants to rent. Isnt this their job?!</p> <p><strong>Dishonesty</strong>:</p> <p>- Purchase agreements states that purchaser property sold and awaiting registration. Now I find out purchaser hasnt sold property.</p> <p>- They claimed that property was advertised on property24 the day I met with them. After checking I realised that the property was only advertised on property24 after I enquired. </p>
Dear Mr & Mrs Maistry
Please accept our sincere apologies for the inconvenience you may have experienced with regard to the sale of your property.
At Lencar Exclusive Properties (Pty) Ltd, we take pride in ensuring our client’s satisfaction.
Upon thorough review of the complaint, we held a meeting today between all parties to resolve the situation amicably, which we thank you for attending.
We deeply value your relationship with Lencar Exclusive Properties (Pty) Ltd and are committed to providing you with the highest level of service.
We value our clients and we firmly believe they deserve the very best.
Looking forward to finalising the sale of your property as soon as possible.
Yours in service,
Lencar Exclusive Properties (Pty) Ltd
Dear Mr & Mrs Maistry
Please accept our sincere apologies for the inconvenience you may have experienced with regard to the sale of your property.
At Lencar Exclusive Properties (Pty) Ltd, we take pride in ensuring our client’s satisfaction.
Upon thorough review of the complaint, we held a meeting today between all parties to resolve the situation amicably, which we thank you for attending.
We deeply value your relationship with Lencar Exclusive Properties (Pty) Ltd and are committed to providing you with the highest level of service.
We value our clients and we firmly believe they deserve the very best.
Looking forward to finalising the sale of your property as soon as possible.
Yours in service,
Lencar Exclusive Properties (Pty) Ltd
